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Product
Returns Policy
Drloops.com
is committed to providing excellent customer
service and quality products. Customer
may return the Product to Drloops.com for genuine
reasons as defined in this policy within 30 days
of delivery (from
the date shown on the delivery confirmation receipt) and
obtain a refund or store credit, excluding
custom duties, shipping and handling charges.
Please note we do not
give refunds or store credits if:
- You simply change
your mind or make a wrong decision.
- If hardware or
software you purchase is not compatible with your
computer equipment, software or related hardware
/ equipment. It is responsibility of the Customer to confirm
compatibility with their own system(s).
- There
is any evidence of physical damage to the product, which
automatically voids any warranty covering the
supplied
product.
- Faults
caused by 'Acts of God' such as lightning strikes and
power surges. Such cases of damage are not
covered
under any warranty.
To
qualify for this, Customer must return the Product,
including all documentation and accessories, intact and
in its original packaging, undamaged and unused, to:
DrLoops.com
PO BOX 2142
Templestowe Heights,
3107, Victoria,
Australia
In
the event that Customer receives a different Product
from the one that Customer ordered due to a mistake on
DrLoops.com part, we will bear the shipping costs
associated with the return as well as shipping costs
associated with sending the right Product to Customer by
the mode of shipment specified in the order.
DrLoops.com
reserves the right to refuse a refund if the
conditions above are not met.
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